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Job Title: Client Services Supervisor - Fund Accounting x 2
Location: Dublin
Position Type: Full Time
Ref: LD270259
Remuneration: 45000 - 55000
Date Added: 05-07-2018
Last Updated: 05-07-2018

Description:
Client Services Supervisor - Fund Accounting x 2

Role:

The Client Service Supervisor directs client servicing team resources to achieve overall client satisfaction and serves as a point of escalation for complex issues. The individual focuses on the Fund Accounting, Administration and Custody disciplines and the applicable product offering for assigned client relationships. S/he will manage day to day activities for assigned client relationships and perform oversight of product offerings to support high client satisfaction.

S/he will normally be responsible for managing Client Service Representatives and Senior Client Service Representatives.

Responsibilities

Field and respond to client inquiries and escalated issues and serve as the point person for senior level client contacts
Coordinate and participate in client meetings and deliverables
Work closely with internal Teams to ensure timely resolution of client inquiries and improvement of services levels
Serve as a key point of contact for external clients with regard to daily servicing inquiries
Develop key internal relationships to proactively aid in the resolution of client issues
Build overall credibility and foster trust with clients
Oversee activities of assigned client relationships and accounts to ensure client satisfaction is achievied
Provide oversight and coordinate execution of periodic fund events, conversions or account launches with the appropriate internal departments
Ensure adherence to all established procedures, controls and best practices
Maintain oversight of internal exception reporting and escalate issues that may impact client servicing
Utilize relevant internal technology solutions to effectively manage client inquiries and support client servicing deliverables
Identify ways to improve productivity and efficiency to enhance client experience
Participate in intra/inter-departmental projects and intiatives
Recognize opportunities to achieve greater internal operational effectiveness
Assist in the coordination of new business, product implementations and conversions
Conduct annual performance appraisals and provide regular feedback based on development plans for direct reports
Provide training to direct reports for the skills necessary to perform relevant job functions
Participate in the interview and selection process for job applicants, and assist new staff members in learning job specific tasks
Remain knowledgable of changing industry initiatives and the regulatory environment

Required Skills: Ability to prioritize and quickly resolve client needs
Ability to multitask, prioritize assignments and work quickly and accurately in a deadline oriented environment
Ability to communicate effectively with both verbal and written skills
Comprehensive working knowledge of Microsoft Office Products
Technical proficiency in internal and/or web based systems a plus
Strong analytical ability
Ability to work in a collaborative environment that requires collaboration with multiple teams
Knowledge of corporate actions, equity, fixed income, derivative investments and emerging markets
Indepth knowledge and understanding of various securities options, accounting standards and ongoing regulatory changes
Experience: Minimum of 3 to 5 years of financial services experience
Prior experience working in a client servicing focused work environment
Required Education: BA/BS degree (business/finance/accounting concentration is preferred), or equivalent work experience

Job Classification

Categories: Funds
Funds -> Fund Administration/Custody
 

Contact Details

Posting Company: Quest Recruitment
Contact Name: Louise Delaney
Apply For This Job: Click Here
Company Profile: If you are interested in making this position yours, please contact Louise on 01 676 0505, click apply below

Voted Best in Practice Accounting & Finance 2017, 2015, 2013 & 2012, Quest is a team of experienced and professional Financial Recruiters dedicated to recruiting Financial Services Professionals. Our reputation for consistent delivery and extensive industry knowledge is second to none. We continue to look to the future; striving to improve continuously on our quality of service and passion for delivery.


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