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Job Title: AVP - Investor Services - Connacht
Location: Galway
Position Type: Full Time
Ref: LF756803
Pay range: N.A./Neg
Date Added: 25-10-2017
Last Updated: 25-10-2017

The Business:

An appointment has arisen for AVP of Investor Services with an International Banking group located in Connacht. The successful candidate will be expected to have at least 5 years’ experience in A-Z Transfer Agency in Hedge Funds and experience in managing and leading a team.

Reporting to the Vice President, the AVP will assist in the on-boarding of new business & products, ensure Investor Services deliverables are achieved to the highest standard and provide excellent fund administration services to top tier clients.


Manage a team of Investor Services Administrators and oversee their work to ensure it is of the highest quality standards.

Ensure that the team operates efficiently.

Schedule, allocate and review work of team members for accuracy and completeness.

Recruit, train, motivate and develop staff to ensure a fully functioning team capable of meeting the department’s objectives, including leading the performance management process.

Hold regular team meetings and create an environment of good communication with effective two-way feedback of information and ideas

Key member of the department management team, charged with progressing a variety of initiatives

Foster and support a culture of best practice and high quality service to clients within Investor Services.

Ensure that Investor Services deliverables set out in Service Level Agreements between the Company and the hedge fund clients are achieved.

Help foster and cultivate a change culture where we strive to provide the highest quality service.

Support and drive new product enhancements, develop best practice and support the build out of capacity and scale within the organization.

Encourage a programme of continuous improvement for the team to either mitigate risks or improve client experiences

Attend new business meetings for existing clients seeking to set up new funds. Review documentation and application forms for completeness to ensure that service identified can be delivered.

Required Skills: Demonstrate an ability to work on his / her own and within a team and be willing to assist with any tasks when required.

Excellent communication and Leadership abilities.

Strong knowledge of Investor Services processes and related functionalities
Experience: 5 years’ experience in Fund Administration.

At least 2 years’ in a manger position within Transfer Agency.

Strong PC-based experience

Proven track record of client services experience.

Job Classification

Categories: Funds
Funds -> Fund Administration/Custody

Contact Details

Posting Company: Quest Recruitment
Contact Name: Laura Farragher
Apply For This Job: Click Here
Company Profile: If you are interested in making this position yours, please contact Laura on 01 676 0505, click apply below

Voted Best in Practice Accountancy & Finance 2012, 2013 & 2015 Quest is a team of experienced and professional Financial Recruiters solely dedicated to recruiting for Accountancy and Financial Services Professionals.

Through its reputation, in-depth sector knowledge and impeccable standards of conduct and confidentiality, Quest has developed professional relationships with World Leaders in Financial Services and Accountancy throughout Ireland, Luxembourg, Bermuda and the Cayman Islands. Quest’s experienced Team offers a personalized service and listens closely to what you want - your career goals and motivations

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