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Job Title: Business Support Analyst | Dublin 2 | Permanent
Location: Dublin
Position Type: Full Time
Ref: CB150556
Pay range: N.A./Neg
Date Added: 30-05-2018
Last Updated: 30-05-2018

Job Purpose (Job Summary):

Responsible for supporting the Business Support Manager for the EMEA & APAC regions – Will work with internal and external customers to provide business support and improve customer interaction processes across Order-to-Cash (OTC) and Procure-to-Pay (P2P).

Key Responsibilities / Duties:

Provides regional business support for core activities within the Shared Service Center (SSC) for Business Unit and FCS Functions
Supports partnership with End-to-End Leads and Performance Management team to identify continuous improvement opportunities and execute upon those opportunities once agreed to with the Global Business Services (GBS) customer council
Understands and/or able to learn integration within/across the A2R, P2P and O2C processes to maintain internal controls
Supports expansion within the Regional SSC, including documentation, training, and stabilization of transitioned processes
Reviews monthly GBS metrics compiled for areas of responsibility, provides analysis of trends, and works with Business Support Manager to recommend remediation plans for areas that are not meeting established service level obligations
Supports customer issue escalation processes for GBS inquiries in line with the GBS interaction model
Uses critical thinking to perform root cause analysis of escalated issues and ensures appropriate and timely resolution of issues, including coordination with other SSC locations and other FCS functions as necessary
Coordinates off cycle payment processing and supports month end reconciliations
Executes all assignments in accordance with established Service Level Agreements (SLA’s)
Identifies and supports improvements in customer communications and internal escalation processes
Responsible for AR collections across EMEA & APAC, & aging metrics and dashboard
Responsible for the document management & retention across EMEA
Supports knowledge management solution development and maintenance for customer service inquiries
Encourages Business Support team productivity and raises potential issues to the Business Support Manager
Assist Business Support Manager in special projects, including but not limited to strategic initiatives and software implementations
Work Experience/Knowledge:

(3 to 5 years of Accounting experience, preferably supporting a Customer Relationship Management role
Experience working across OTC, and P2P process streams
Experience in project & change management preferred
Experience with accounting and financial systems, preferably Oracle
Experience in process improvement and application systems implementation
Knowledge of Microsoft Office suite
Formal Education: (minimum requirement to perform job duties)

A Bachelor’s Degree in Business is required with an emphasis in Accounting or Finance preferred
Knowledge of Financial Services Industry preferred

Team player
General understanding of internal control elements
General understanding of the integration components and impacts across the A2R, OTC, and P2P processes
Strong problem solving and analytical skills
Good interpersonal skills
Good written and oral communication skills
Highly organized; ability to meet strict deadlines
Excellent customer service skills
Attention to detail and ability to take direction
Ability to work efficiently in a team-oriented environment

Job Classification

Categories: Accountancy

Contact Details

Posting Company: Quest Recruitment
Contact Name: Conor Brick
Apply For This Job: Click Here
Company Profile: If you are interested in making this position yours, please contact Conor Brick on 01 676 0505, click apply below

Voted Best in Practice Accounting & Finance 2017, 2015, 2013 & 2012, Quest is a team of experienced and professional Financial Recruiters dedicated to recruiting Financial Services Professionals. Our reputation for consistent delivery and extensive industry knowledge is second to none. We continue to look to the future; striving to improve continuously on our quality of service and passion for delivery.

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