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Job Title: Investor Services Manager
Location: Dublin
Position Type: Full Time
Ref: EH060613
Pay range: N.A./Neg
Date Added: 12-06-2018
Last Updated: 12-06-2018

Excellent opportunity for skilled investor services/transfer agency manager to join a global leading investment firm. This role incorporates project work, client interaction and operational work flow management. A comprehensive salary and benefits package is on offer for the successful applicant.


Manage, review and co-ordinate daily processes within the Investor Services Team.
Maintain and update logs of all open operational issues for Investor Services
Management of all regulatory requirements and all corporate governance issues for the clients and Ensure quality assurance of the work product going to the client
Point of contact for all Investor Services clients
Control and oversight of all client and investor communication within Investor Services
Escalation point for client issues in parallel and partnership with the IS management off shore and co-ordinate clients’ business pipeline in conjunction with the implementations team
Responsible for regular face to face meetings with the clients; at service review meetings or at specific Investor Services focused meetings.
Take ownership, management and leadership of all Investor Services aspects of the clients’ ongoing projects
Overview, monitoring and management of all Investor Services open projects
To control and oversee all client and investor communication from an Investor Services perspective in line with the projects
Diarise and chair regular meetings around progress, next steps and achievements, in line with afore mentioned projects
The management of Investor Services for allocated clients and for new clients coming on board.
To focus on and deliver upon strategic and development aspects of the business.
To provide guidance and support to team members regarding client queries and to develop and implement solutions for all queries.
Identify and implement improvements for Client Service Delivery.
The continual on the job training and mentoring of team members.

Experience: Experience required within the Hedge Funds Industry, including strong knowledge of fund structures
Strong knowledge of all aspects of Investor Services, including subscriptions, redemptions, transfers, switches, AML, KYC, fund documentation, fund domiciles, cash flows, processes and systems.
Strong knowledge of all day-to-day activities on the clients’ accounts
2 years people management experience required
Required Education: 3rd Level Degree in a relevant area

Job Classification

Categories: Funds
Funds -> Fund Administration/Custody

Contact Details

Posting Company: Quest Recruitment
Contact Name: Evelyn Hanlon
Apply For This Job: Click Here
Company Profile: If you are interested in making this position yours, please contact Evelyn on 01 676 0505, or click apply below

Voted Best in Practice Accounting & Finance 2017, 2015, 2013 & 2012, Quest is a team of experienced and professional Financial Recruiters dedicated to recruiting Financial Services Professionals. Our reputation for consistent delivery and extensive industry knowledge is second to none. We continue to look to the future; striving to improve continuously on our quality of service and passion for delivery.

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