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Job Title: Client Service Representatives (Limerick)
Location: Limerick
Position Type: Full Time
Ref: LD110414
Pay range: N.A./Neg
Date Added: 13-09-2018
Last Updated: 13-09-2018

Description:
Kerry / Limerick / Tipperary

The Client Service Representative acts as the principle point of contact and advocate for all custody service delivery.

The principle responsibilities of the Client Services:

Client Service:

To act as the primary point of contact for all custody related queries from the client, trustee or fund administrator.
Responsible for maintaining and enhancing service provided to the client, trustee and fund administrator.
Ownership and resolution of all client, trustee and fund administrator queries.
Oversight of the Service Level Agreement.
Participates in Custody Transitions (TBA, new business, etc.)
Identifies and manages resolution of service delivery root causes.
Initiates frequent, proactive communication with the client to demonstrate proactive service.
Coordinates and participates in Service Reviews as required.
Coordinates and prepares client MIS reports as required.
Build and maintain strong relationships with all internal partners.

Required Skills: Skills / Experience:

Excellent client services or call centre experience to date
Ability to work under pressure and meet deadlines.
Needs to demonstrate the ability to be a team player.
Ability to plan and prioritise their day to day workload to meet client deadlines.
Good written and oral communication skills essential to the role.
Ability to review and resolve complex issues.
Demonstrates an excellent understanding of risk associated with the role.
Intermediate level Microsoft Excel

Job Classification

Categories: Funds
Banking
Accountancy -> Financial Services
 

Contact Details

Posting Company: Quest Recruitment
Contact Name: Louise Delaney
Apply For This Job: Click Here
Company Profile: If you are interested in making this position yours, please contact Louise Delaney on 01 676 0505, click apply below

Voted Best in Practice Accounting & Finance 2017, 2015, 2013 & 2012, Quest is a team of experienced and professional Financial Recruiters dedicated to recruiting Financial Services Professionals. Our reputation for consistent delivery and extensive industry knowledge is second to none. We continue to look to the future; striving to improve continuously on our quality of service and passion for delivery.


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