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Job Title: B2B Operations Manager
Location: Dublin
Position Type: Full Time
Ref: LF84846
Pay range: €40,000 - €59,999
Remuneration: 45000=55000

The Business:

Global Financial Services provider is seeking an Operations Manager to join their team in Dublin 3. You will be responsible initially for the management specific client collections project, which includes the back office function and the dialler operations.

As Operations manager you will be responsible for the management of further projects/Clients and liaise and form a professional working relationship with the client. Good communication and relationship management skills are essential. You will also be required to present to both the clients and internal senior management. Apply today!

The Role:

Manage a team of Investor Services Administrators and oversee their work to ensure it is of the highest quality standards.

Ensure that the team operates efficiently.

Schedule, allocate and review work of team members for accuracy and completeness.

Recruit, train, motivate and develop staff to ensure a fully functioning team capable of meeting the department’s objectives, including leading the performance management process.

Hold regular team meetings and create an environment of good communication with effective two-way feedback of information and ideas

Key member of the department management team, charged with progressing a variety of initiatives

Foster and support a culture of best practice and high quality service to clients within Investor Services.

Ensure that Investor Services deliverables set out in Service Level Agreements between the Company and the hedge fund clients are achieved.

Help foster and cultivate a change culture where we strive to provide the highest quality service.

Support and drive new product enhancements, develop best practice and support the build out of capacity and scale within the organization.

Encourage a programme of continuous improvement for the team to either mitigate risks or improve client experiences

Attend new business meetings for existing clients seeking to set up new funds. Review documentation and application forms for completeness to ensure that service identified can be delivered.

Job Classification

Categories: Funds
Accountancy -> Financial Services

Contact Details

Posting Company: Quest Recruitment
Contact Name: Laura Farragher
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